Shipping policy

This Shipping Policy governs all orders delivered within the United States.
Our goal is to ensure a dependable, straightforward, and transparent shipping experience.

1. Shipping Fees

Shipping is completely free on all orders. There are no additional shipping or handling fees.

2. Order Processing Time

All orders are processed within 1–2 business days.
(Valid Monday–Friday, excluding public holidays.)

Orders received on weekends or public holidays will be processed on the next working day.

3. Shipping time

Once processed, your order will be shipped from our logistics centre.
The average delivery time to the United States is:

2–3 working days
(Monday–Friday)

Shipping time may vary due to:

  • Seasonal demand
  • Logistics or transport capacity utilisation
  • Customs clearance processes
  • Holidays
  • High order volume in warehouse sales

4. Total Estimated Delivery Time

Total delivery time includes:

  • Processing time: 1–2 business days
  • Shipping time: 2–3 business days

→ Estimated total: approximately 3-5 business days from the date of purchase.

Please note:
These are estimates. External factors may affect delivery times.
Our logistics team continuously monitors all shipments.

5. Order Cut-Off Time

Orders placed by 6:00 PM (EST), Monday through Friday, are eligible for same-day processing. Orders placed after the cut-off time, or during weekends and public holidays, will be processed on the next working day.

6. Customs & Import Charges

U.S. customers will not be charged any additional customs, duties, or import fees on delivery.

7. Address Modifications

Address updates can be requested within 24 hours after placing an order.
After the order has been shipped, it is no longer possible to make changes.

8. Order Cancellation

Orders may be canceled at any time prior to shipment.
Once an order has been dispatched, cancellations are no longer accepted.
You may still return items in accordance with our Return & Refund Policy.

9. Delayed or Damaged Shipments

If your shipment is delayed or arrives in damaged condition, please reach out to us using the contact details below:

Email: info@nobacov.com
Phone: +1 708 604 6924

For damaged deliveries, please include clear photographic evidence so we can assist you efficiently.

10. Customer Support

Customer Service Hours: 9:00 AM – 5:00 PM (EST)
Email: info@nobacov.com
Phone: +1 708 604 6924

Support is provided from the United States, with dedicated English-language assistance for U.S. customers.

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Nobacov
Privacy Overview

SECTION 1 – INFORMATION THAT WE COLLECT ABOUT YOU

  • Information Provided by You Upon Registration or Making a Purchase Online or at Our Stores. We may use this Personal Information to administer your access to a Site, verify your identity, and provide our products or services to you.
  • Information Provided When You Contact Us. We may use this Personal Information to understand and respond to your question or comment.
  • General Uses. We may also use your Personal Information to improve and personalize your experience with us, and, with your consent where necessary, send you information about us and keep you informed of our other products and services that may be of interest to you.
  • Passively Collected Information. We use passively collected information to monitor and maintain the performance of our Sites, analyze trends, usage and activities in connection with our services, validate users and ensure their technological compatibility with users, and optimize our marketing efforts.
  • Aggregate data. We may use your Personal Information to create aggregate data which does not include any Personal Information and which cannot be used to identify you. For example, aggregate data may include data that describes the general demographics, usage or other characteristics of a Site’s users. We reserve the right to transfer and/or sell aggregate or group data about a Site’s users for lawful purposes.
  • Email marketing (if applicable). With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

  • How do you get my consent?
    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
  • How do I withdraw my consent?
    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@nobacov.com.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links to Other WebsitesWhen you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices or the content of such websites. We suggest that you contact these third parties directly for information regarding their privacy, security and data collection and distribution policies prior to providing them with any information.

Google analyticsTo help facilitate the delivery of relevant content, we use Google Analytics and have implemented the following Google Advertising Features: Remarketing, Impression Reporting, and Demographics and Interest Reporting. We use Google Analytics cookies and other Google advertising cookies. You can opt out of the Google Analytics Advertising Features we use by indicating your preference using the interest-based opt-out link here. Google also provides a complete privacy policy, and instructions on opting out of Google Analytics here. Note that Google’s opt-out mechanism is specific to Google activities and does not affect the activities of other ad networks or analytics providers that we may use.

Rakuten Advertsing. Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.”

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

  • _session_id, unique token, sessional, Allows to store information about your session (referrer, landing page, etc).
  • cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
  • _secure_session_id, unique token, sessional.
  • storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

The way we use:

– Instructions on how to opt out of receiving targeted advertising or may have Opt-out link.
– The advertiser needs to include opt-out information or link in the privacy policy section in order to toggle privacy policy to yes.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.

SECTION 7 – AGE OF CONSENT

Visitors under 13 years of age are not permitted to use and/or submit their Personal Information at any Site. We do not knowingly solicit or collect information from visitors under 13 years of age. If you are under 13 years of age, please do not submit any information to us. In the event that we learn that a person under the age of 13 has provided us with personal information, we will delete such personal information. Visitors older than the age of 13, but younger than their country’s legal age of majority are permitted to use and/or submit their Personal Information only with parental supervision. We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@nobacov.com